FAQ & Policies

We created Silver Sage and Stones as a hobby and a way to share our love for crystals.

The information on this site is in no way intended to be used as medical advice, substitute, or treatment. All information, including but not limited to crystal meanings and metaphysical properties, is for informational and entertainment purposes only. Silver Sage and Stones disclaims all liability for any outcomes associated with the use of our products.

We are not professional mineralogists or geologists. While we carefully curate and identify all specimens to the best of our ability, all classifications and origin claims are based on supplier information and visual assessment. Natural stones can be difficult to definitively identify through photographs or without professional laboratory testing. Items are sold as decorative, metaphysical specimens rather than scientifically verified geological samples.

All items sold are natural mineral specimens unless disclosed otherwise. Variations in color, inclusions, internal fractures, asymmetry, or minor edge wear are inherent to natural formation and are not considered defects. We make every effort to accurately represent each item; however, colors may vary depending on lighting conditions and individual screen settings.

By using our website and purchasing our products, you acknowledge and agree to this disclaimer.

We accept all major credit and debit cards, Apple Pay, Google Pay, and Klarna.

We do not offer in-house payment plans, but Klarna installment options are available at checkout.

We aim to ship all orders within 3–5 business days of placement. Shipping is calculated live at checkout — you’ll see real-time USPS and UPS rates for your address and choose the option that works best for you. Please make sure your shipping details are correct at checkout, as orders cannot be changed once placed.

You’ll receive a shipping confirmation email with tracking numbers for every package in your order. If you have an account, you can also view order and delivery status anytime under My Account.

All packages are fully insured at no additional cost. While we take great care in packaging and dispatch, delays within the carrier network are outside of our control.

All sales are final — we do not accept returns or exchanges. We do our best to capture each piece from multiple angles, and if you have a question about a specific item before purchasing, please email us or send a DM on Instagram — we’re happy to help.

If your item arrives damaged or your package is lost in transit, please see “Damaged or Lost Packages” below. In those cases you’ll be eligible for a refund, and you may not be required to return the damaged item.

We do not offer an Open Box option at this time.

Orders cannot be modified or cancelled once placed. Please ensure all details — including your shipping address — are correct at checkout.

Some minerals (such as calcite, selenite, and softer formations) are delicate and may be sensitive to water, pressure, or impact. Please handle all specimens with care and store them in an appropriate environment.

If your package is lost, stolen, or damaged, contact us immediately by direct message on Instagram @silversageandstonesllc or by email at silversageandstones@gmail.com.

You must notify us within 5 days of the delivery date shown on your tracking. Claims made more than 15 days after delivery will be denied.

Take photos immediately if the package arrives damaged: the outside and inside of the box on all sides, the packing material, and the damaged item or items. You must save all packaging material and any damaged product until the claim is processed and finalized.

Do not return the item to us unless instructed to do so, as it will void the claim.

If your package hasn’t arrived within 15 days of your shipping confirmation, contact us and we’ll begin a lost-package claim.

Most claims are processed within 2–3 weeks; some take up to 6 weeks. Once a claim is finalized, your refund is issued to your original payment method.

We’re here to make this process as easy as we can. Message @silversageandstonesllc on Instagram or email silversageandstones@gmail.com with any questions. We check email regularly, but Instagram is the fastest way to reach us.

We ship within the United States. Shipping is calculated live at checkout based on your address and the items in your cart — you’ll see available USPS and UPS options with real-time pricing and choose the one you prefer.